Values - The "Non-Negotiables"

HEART

Heart is the key, and we have a heart for what we do – and we put our heart into all we do

Our principles for Heart:

  • We are Helpers, first and foremost.
  • Even if that means we advise pro bono or gracefully decline services.
  • Give to causes or those in need to help them prosper or overcome adversity.
  • HEART = Help, Encourage, Advocate, Return, Transform

INTEGRITY

Bobby Jones took a one-stroke penalty in the U.S. Open because he thought his club touched the ball. No one else saw it, and even the officials said he should not take the stroke. He did anyway. He lost by one stroke. But his integrity was intact and can’t be questioned.

Our principles for Integrity:

  • When no one sees what you are doing, there is no question you are truthful and fair.
  • Always do what is right, even if that means to endure negative consequences.
  • By always focusing on Integrity, our clients will come further to trust our actions and our character.
  • We apologize immediately and genuinely and look to correct wrongs quickly and effectively.

CLARITY

Clarity is a critical foundational element to successful communication within our company and our client relationships, and it must be a priority in how we work.

Our principles for Clarity:

  • Give everyone the benefit of the doubt.
  • There are no assumptions.
  • Make sure our communication is always understandable, delivered in the way it should be and the way it is intended.
  • Always look for new ways to learn and improve our communication and interactions.

TRUST

Through unquestionable integrity, we build trust with our clients, which is the cornerstone to a fruitful and successful relationship.

Our principles for Trust:

  • Clients, by definition, are “to be under your protection,” while customers are “those who pay for a transaction.” We want clients because they are based on relationships.
  • Relationships are a privilege, not a right.
  • Work hard to build respect and trust in our relationships.
  • Provide real value in our relationships by being genuine, transparent, and honest.

EXCELLENCE

Striving for excellence in all things is not an option, it is a prerequisite for all roles within the company. It is not job specific, or company specific, it is personal.

Our principles for Excellence:

  • We will always look to be operationally excellent in all we do.
  • Find not only the right way to do things, but the best way to do things.
  • Take nothing for granted, and live in the details, details, details.
  • Excellence can’t be attained without being the hardest workers in the industry.
  • By being problem solvers, “fixers,” and getting the job done.
  • We strive to be better, and always to be best.

contact us

ADDRESS

Address: 21 Goodway Drive Rochester, NY 14623

phone

585-386-3030

Get in touch