Increase profits by 25% or more!

Increasing client retention by only 5% increases business profits by 25% to 125%! Keep your customers coming back with client retention strategies that improve service, experience, and profitability.

Improve Client Retention with Customized Training, Coaching, & Consulting

We will work with your team to understand your current client retention rates and develop a customized improvement plan that reduces customer attrition and improves your bottom line!

Venia Consulting helps companies grow revenue, improve profitability, reduce costs, and enhance a culture by optimizing client and employee retention.

  • Highly engaged customers buy 90% more often and spend 60% more per transaction. (Rosetta Consulting)
  • Highly engaged employees show 21% higher profitability. (Gallup)

GROWS REVENUE

  • Lowering your attrition rate by 5% can increase profitability by 25% to 125%. (Fundera)
  • Disengaged employees cost companies $12,000 per year each on average. (Housman and Minor)

INCREASES PROFITABILITY

  • Adding new clients cost 5-25 times more than retaining them. And,a 2% increase in customer retention can lower costs by as much as 10%. (Fundera)
  • Organizations with high employee engagement outperform those with low employee engagement by 202%. (Gallup)

REDUCE COSTS

  • Brands which are meaningful and viewed as making the world a better place outperform the stock market by 134%. (Vivendi)
  • A good company culture can increase revenue by 400%, with a long-term study showing 682% (Forbes)

ENHANCE CULTURE & BRAND VALUE

contact us

ADDRESS

Address: 21 Goodway Drive Rochester, NY 14623

phone

585-386-3030

Get in touch