Venia Consulting helps companies grow revenue, improve profitability, reduce costs, and enhance culture with customized client and employee retention strategies.
I have witnessed John in client relations with accounts that have discussed exercising their options to cancel their contracts due to service or technology problems. He provided a clear path, and support, that helped retain and grow accounts, as well as save the company millions of dollars.
Our organization had already decided that we were going to a new vendor for our [Fortune 10] client. John spent a great deal of time listening to our challenges and pain points and built solutions to not only meet our needs but to improve the program and relationship between our companies. If it wasn't for John, we would have taken our business elsewhere.
John's initiative provided us value in a dynamic global industry. We typically only agree to 12-month purchase orders, but his focus on our company goals allowed two (2), consecutive three-year POs. John understands how to deliver against client needs for a beneficial partnership.
During my time working with John, he was instrumental in retaining key clients that were 'at risk' which allowed our company to preserve valuable revenue. John's ability to build relationships, deliver on commitments and ultimately show clients that we deliver on what we say is key to how we retained these accounts.